Development of Quality Thinking - Six Sigma

Figure indicates the new ideas which arrived in quality at various point in history. The advent of a new era does not necessarily mean that the practices and principles espoused by earlier eras died out; in fact many examples of craftsmanship or quality assurance can be found today. Nor is the beginning of each era meant to represent the first articulation of theories or approaches, but where they became mainstream.

A Quality Timeline

Key Building Blocks

Standardization was really the first important building block, developing the idea that consistency was important, in both products and processes. This developed into a wider understanding of variation and its impact. The cost of quality movement alerted managers to the direct linkage of improved quality to the bottom line, while the TQM movement brought focus onto Quality as a strategic priority and introduced team - working, leadership and involvement of the workforce as key issues.

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Six Sigma Topics