Deployment Model: Kotter - Six Sigma

There are a large (and growing) number of deployment models and associated guidance available in the literature (e.g. Pande et al, 2000; Moosa and Sajid, 2010), and there will be an ISO standard for Six Sigma published soon. This text will not be following any of them, but will consider more generic approaches. Kotter’s (1996) 8 step model is perhaps the most commonly used generic change model:

Figure Kotter’s change model (adapted from Kotter, 1996)

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