The Siebel Diagnostic Tool is an application that relies on the Siebel Management Server infrastructure to retrieve SARM data from Siebel server machines in one or more enterprises and renders this data as charts and tabular data.
The following diagram describes the architecture behind the Siebel Diagnostic Tool:
From the above diagram, we can derive the following information:
The installation and configuration of the Siebel Management Server infrastructure has been described in detail in a separate chapter of this book.
In the following procedure, we will explore the functionality of the Siebel Diagnostic Tool:
The above URL example connects to port 8080 (the default port of the Siebel Diagnostic Tool) on the appserver1 machine.
The following screenshot shows the Server Performance Analysis tab of the Siebel Diagnostic Tool:
Server Histograms are vertical bar charts displaying the average response times and CPU times for the selected server components, as shown in the following screenshot:
We can click on the bars in the chart to drill down into a detailed view, which displays a list of SARM data entries belonging to the interval group we clicked. We can further drill down by clicking on the SARM ID to see the instance detail.
If we choose the Server Area/Subareas option for the output, the Diagnostic Tool renders a series of pie charts to visualize the share of each SARM area of the total response time, CPU time, and memory consumption.The pie charts—shown in the following screenshot—are displayed below a table with aggregate SARM information for each area and subarea:
The Diagnostic Tool has two more tabs that allow us to analyze SARM data for specific users (User Performance Analysis tab) and to identify erroneous server component behavior (Event Log Analysis tab).The data displayed in the Event Log Analysis tab comes from the standardlog files produced by the Siebel server components rather than the.sarm files.
If you have the Siebel Management Server infrastructure installed on your demonstration machine, you can follow the descriptions in the previous section to explore the capabilities of the Siebel Diagnostic Tool.
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Siebel - Crm Tutorial
Introducing The Siebel Web Architecture
Planning And Preparing The Installation
Installing Siebel Crm Server Software On Microsoft Windows
Configuring Siebel Server Software On Microsoft Windows
Installing And Configuring Siebel Crm Server Software On Linux
Installing Siebel Client Software
Installing Ancillary Siebel Server Software
Special Siebel Server Configurations
Siebel Server Management
User Authorization And Access Control
Managing User Accounts
Siebel Remote And The Siebel Development Environment
Installing And Configuring The Siebel Management Server Infrastructure
Migrating Configuration Changes Between Environments
Monitoring Siebel Applications
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