Registering Siebel Management Agents - Siebel - CRM

In order to finalize the configuration of the Siebel Management Server infrastructure, administrators must register all installed Siebel Management Agents. The process of registering Siebel Management Agents is facilitated by two Perl scripts, which have to be executed to generate the configuration files for the Siebel Management Server.

The Perl scripts are located in the bin directory of the Siebel Management Server's installation folder.The following table lists the scripts and their purpose:

Table:-

table lists the scripts and their purpose

The configuration.globals.xml and configuration.agents.xml files are the main configuration files for the Siebel Management Server. When the Siebel Management Server starts, it reads these files from its pref\system folder and tries to establish connections to the Siebel Gateway Name servers listed in the configuration.globals.xml file and to the Siebel Management Agents listed in the configuration.agents.xml file.

Next we will describe the process of registering Siebel Management Agents.These steps must be executed on the machine that hosts the Siebel Management Server:

  1. Create a backup copy of the configuration.globals.xml and configuration.agents.xml file in the pref/system folder of the Siebel Management Server installation directory.
  2. Copy the configuration.globals.xml file from the pref/system folder to the bin folder of the Siebel Management Server installation directory.
  3. Open a command window and navigate to the bin directory of the Siebel Management Server's installation folder.
  4. Enter a command similar to the following:
  5. perl getservers.pl -g gateway_host -e enterprise_name -u username -p password -l enu

    In the above example, gateway_host should be replaced with the host name where the Siebel Gateway Server resides, enterprise_name should be replaced with the name of the Siebel enterprise to register, and the username and password must match a valid username and password pair.

    The script updates the configuration.globals.xml file with information about the Siebel Gateway Name Server and writes information about all Siebel Servers found in the enterprise to a text file that is named after the enterprise.We must repeat the getservers.pl script for all Siebel enterprises we wish to register.

  6. In the command window, enter a command similar to the following:
  7. perl makeagentconfig.pl Enterprise1 Enterprise2

    In the above example, two Siebel enterprises (Enterprise1 and Enterprise2) are registered The makeagentconfig.pl script takes a list of enterprise names as the input parameter.It reads the corresponding files (generated by getservers.pl)and information about Management Agents and Siebel Servers is written to the configuration.agents.xml file.

  8. Copy the configuration.globals.xml and configuration.agents.xml file to the \pref\system folder of the Siebel Management Server installation directory, overwriting older versions if necessary.
  9. Copy the configuration.agents.xml file to the tomcat\webapps\DiagTool\ WEB-INF folder of the Siebel Management Server installation directory.This is an optional step to enable the Siebel Diagnostic Tool functionality.
  10. Restart the Siebel Management Server service.
  11. Check the ManagementServer.log file in the log directory of the Siebel Management Server installation folder for errors.

The registration process must be repeated each time Siebel Servers are added or removed from an enterprise or when an entirely new enterprise has been set up.

Using the instructions above, execute the Perl scripts to register the Siebel Management Agent on your demonstration machine.


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