SAP C4C Social - SAP Cloud for Customer (C4C)

What is SAP C4C Social?

You can use SAP C4C for Social Commitment to transport a great customer skill by listening to and attractive with your customer using social media.

You can also match within your team and across the business to decide issues that are opened by customer professionally and successfully.

You can achieve the following configuration events connected to SAP C4C for Social Commitment −

  • Setting up channels.
  • Setting up import runs.

Setting up Channels

Following are the phases to set up a channel −

Step 1

Go to Administration → Service and Social.

administration_service_social

Step 2

Navigate to Social Media → Social Media Channels.

social_media.jpg

Step 3

To create a new social media channel, click New.

service_and_social.jpg

You have several options to integrate the channel with Facebook, Integra, Twitter, You Tube and SAP social media analytics.

sap_social_media_analytics

Step 4

You have two decisions to link with Facebook −

  • Option 1 − If you know the App ID and APP Secret of Facebook page, you can maintain it manually.
  • Option 2 − Click Connect with Channel. It will directly redirect you to the Facebook page; you need to enter your face book login credentials.

connect_with_channel.jpg

Step 5

Enter your Facebook identifications.

facebook_credentials.jpg

In a related way, you can create importance runs under Social Media → Social Media Message Import runs.

social_media_imports_runs.jpg

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