The Administration and Operation Manual SAP BASIS

The goal of this manual is to provide systems information easily and quickly to technical support personnel and step-by-step instructions on how to perform the most usual administration and operation tasks. This way, not only can this guide help to have the system functioning properly, but it can also be very useful for a backup person in case someone from the technical team must be absent from work for any reason. This manual must comply with the rules and procedures established in the procedures guide. To what extent there should be only one manual or a set of two (administration and operation) is a matter of the specific company organization.

The administration and operation manual will include two types of information: detailed descriptions of the systems and step-by-step instructions. You can either decide to put them ail together or enter an instruction code within the descriptions, leaving the instructions ordered by code at the end of the manual. If you intend to describe all the administration and operation tasks, the manual can become very large, so a little effort must be made to include only those descriptions and instructions that are most important for the system, whereas others can be referenced, either in other manuals or in the official documentation. Diagrams and pictures can be very useful for this type of guide. Just as in the procedures guide, the following is an approach to the possible contents that should be included in this manual:

  • Systems information
    • Hardware and software inventory
    • Physical layout of disks and file systems configuration for every system
    • Support hotline numbers
    • Hardware maintenance
    • Software maintenance
    • Instructions for computer and operating system startup and shutdown
    • Instructions for handling storage: adding disks or space, removing, and so forth
  • Error situations
    • Logging and escalating problems
    • Instructions for notifying users with system messages
  • SAP systems and related components startup and shutdown
    • Normal procedures
    • Error situations
  • Backup procedures
    • Tape management: labeling, schedules, types
    • Starting backups
    • Checking backups
    • Recovery procedures
    • Archiving or journals backup procedures
    • Backup error conditions
    • Backup problems and incidence log
  • System monitoring
    • Alerts definition
    • Systems
    • Web servers and Internet connections
    • Network
    • Processes
    • System logs
    • Backups
    • Batch input
    • System performance quality (buffers, workload, etc.)
    • Storage and freespace
  • SAP system general maintenance and administration tasks
    • Cleaning procedures
    • Background processing management
    • Handling priority jobs
    • Changing system parameters; profile maintenance
    • Printers and spool management
    • Archiving management
    • Definition of operation modes
    • Role and Authorization management
    • General accounting control
    • System and process auditing
    • Service level reporting
  • SAP system database maintenance
    • Checking database stale
    • Adding space to database files
    • Reorganization procedures
  • Administration of the transport system
    • Performing imports
    • Checking imports
  • User Interface and SAP logon
    • Installation instructions
    • Upgrade and distribution policies and instructions
  • Users management
    • Users at operating system level
    • User master records: add, change, delete
    • Changing passwords
    • Locking user access to the system
    • Unlocking users
  • Security management
    • Security at the presentation: virus protection and access restrictions
    • Security at the server level
    • User password control
    • Network and Web security
  • Accessing SAP net (SAP Servers at SAP)
    • SAP router configurations
    • Registering new users
    • Enabling remote access to the systems
  • Guide changes management
    • Guide availability
    • Quality controls

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