Change And Process Improvement Introduction - Quality Management

If Quality management is about anything, it is about change; change for the better (improvement) and learning are crucial if an organization is to achieve a degree of excellence. The three are intimately connected in that change management and learning are both necessary for improvement to happen. Learning, however, is a more holistic concept covering culture, attitudes and behaviors as well as mechanistic processes and short-term benefit. For sustainable benefit organizations need to become learning organizations, continually challenging the status quo and re-inventing how they do business at all levels.

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Quality Management Topics