Different meaning could be attached to the word quality under different circumstances. The word quality does not mean the quality of manufactured product only. It may refer to the quality of the process (i.e., men, material, and machines) and even that of management. Where the quality manufactured product referred as or defined as “Quality of product as the degree in which it fulfills the requirement of the customer. It is not absolute but it judged or realized by comparing it with some standards”.
Quality begins with the design of a product in accordance with the customer specification further it involved the established measurement standards, the use of proper material, selection of suitable manufacturing process etc., quality is a relative term and it is generally used with reference to the end use of the product.
Crosby defined as “Quality is conformance to requirement or specifications”. Juran defined as “Quality is fitness for use”. “The Quality of a product or service is the fitness of that product or service for meeting or exceeding its intended use as required by the customer.”
Fundamental Factors Affecting Quality
The nine fundamental factors (9 M’s), which are affecting the quality of products and services, are: markets, money, management, men, motivation, materials, machines and mechanization. Modern information methods and mounting product requirements.
Production and Operations Management Related Interview Questions
|Office Management Interview Questions||Principles of Management Interview Questions|
|Operations Management Interview Questions||Quality Management Interview Questions|
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|Production Engineer Interview Questions||Production Supervisor Interview Questions|
|Restaurant Manager Interview Questions||Service Level Agreement (SLA) Interview Questions|
Production And Operations Management Tutorial
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Production Planning And Control
Work Study (time And Motion Study)
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