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Service Lines – Eg: For Depot repair, Field Service, Technical Support, etc...
Usage Lines – Eg: For usage of Photo copier within a period, etc...
Subscription Lines – Eg: For Magazines, etc (May be Tangible or Intangible).
Warranties are created automatically once the item is shipped to the customer.
Warranties go into effect on the shipment date. But administrator can automatically delay the warranty start date when there is delay in installation of the product.
Service Contract Order Capture Integration.
OKS_ENTITLEMENTS_PUB – Coverage time, reaction time, resolve by time, contract details, contacts, preferred engineers, coverage type, Txn Billing type, validate contract line, expiration date.
OKS_CON_COVERAGE_PUB – Apply contract coverage, Get Business Process Price list.
OKS_OMINT_PUB – Check for availability of service for particular customer and a product.
Usage base service providing to the product, Usage means USE+AGE. we can provide the service to the product on the basis of USE(counters) and Durations(timewise), this need to be define in service contracts how the product get service on eligible business process(customer support/Field service/Depot repair) with charges or without charges.
To change version contracts authoring-> Tools menu->create new version contracts can be versioned to maintain the updates and changes.
Updates can be versioned with change in minor version. and creating a new version option changes the major version of the contracts.
Auto numbering functionality will automatically create contract number after creation of the contract. It provides flexibility in defining how contracts are numbered. One can manually override the system generated number, assuming they allow manual checkbox is selected during setup.
Contract groups organize contracts in the Contract
Navigator tab. service contracts authoring->summary->administration tab.
Components are as follows in R12:
They count the usage of product. This is recorded using counters devices/mechanism that measure usage such as number of phone calls made, no of copiers etc.
You can find termination and dues information.
Administration sub tab of Summary tab.
The Default Service contracts line types are:
Set up --> Contract --> Categories and Sources --> Line Types
Oracle Service Contract leverages Oracle workflow to automate the contract approval process. After authoring the contract one can send it for approval and obtain signature on contract.
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