MIS Knowledge Management System - Management Information systems

What is Knowledge Management System?

What all the systems that are discussed in the earlier sessions comes under the knowledge management category. A knowledge management system is not different from all these information systems, but this system extends with the existing systems acquiring more information.

As we have seen, data is accumulated as raw facts, these facts are processed in the form of information and interpreted data, then knowledge is personalized information.

What is Knowledge?

  • Personalized information
  • State of knowing and understanding
  • An object to be stored and manipulated
  • A process of applying expertise
  • A condition of access to information
  • Potential to influence action
  • Sources of Knowledge of an Organization
  • Intranet
  • Data warehouses and knowledge repositories
  • Decision support tools
  • Groupware for supporting collaboration
  • Networks of knowledge workers
  • Internal expertise

Definition of KMS

A knowledge management system comprises a range of practices used in an organization to identify, create, represent, distribute, and enable adoption to insight and experience. Such insights and experience comprise knowledge, either embodied in individual or embedded in organizational processes and practices.

Purpose of KMS

  • Improved performance
  • Competitive advantage
  • Innovation
  • Sharing of knowledge
  • Integration

Continuous improvement by:

  • Driving strategy
  • Starting new lines of business
  • Solving problems at a faster rate
  • Developing professional skills
  • Recruiting and retaining talent

Activities in Knowledge Management

What are the activities you perform in the knowledge management?

  • First you need to start with the business problem and the value that is to be delivered first.
  • Recognize the strategy that you need to pursue to deliver this value and address the KM problem.
  • Think about the system required from a people and process point of view.
  • Finally, at last think about what kind of technical infrastructure is required to support the people and processes.
  • Implement system and processes with appropriate change management and iterative staged release.

Level of Knowledge Management


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