The pilot does not need to have the same set of measurements as the overall configuration management service. The pilot has a shorter term and thus must be measured in weeks rather than months. Data accuracy, for example, is a long-term measure that normally takes months to establish.While accuracy should never be neglected, it isn’t normally the kind of measure that will demonstrate success of a pilot. Focus instead on the benefits your organization is hoping to get from configuration management. If you’re hoping to see less failed changes, create a measurement related to how the availability of configuration data affects your success rate. If the goal is to improve your compliance posture, choose your pilot accordingly and create a measure around how configuration data helps improve compliance.
Don’t get overly ambitious with measurements. Three or four solid numbers can be enough to demonstrate the success of a pilot. Although they aren’t as powerful as the numbers, if the comments you get are positive, they will build confidence more quickly.
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ITIL Configuration Management Related Tutorials |
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Project Management Tutorial | Change Management Tutorial |
ITIL Concepts Tutorial | Strategic Planning for Project Management Tutorial |
ITIL Configuration Management Related Interview Questions |
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ITIL Configuration Management Related Practice Tests |
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ITIL Configuration Management Practice Tests | Project Management Practice Tests |
Change Management Practice Tests | ITIL Concepts Practice Tests |
PRINCE Practice Tests |
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