The up gradation, configuration, commissioning, decommissioning of the IT services refers to the Change. These changes have to be implemented within the minimum disruption of services. When a change is implemented, Change Management process needs to deal with some of the aspects such as:
The change management team is not responsible for the change rather a technical team implements the change management and the change is reviewed and approved by the change management team. The process owner of this process is the Change Manager.
The objectives of the change management process are as follows:
For the change to happen, there are seven questions which need to be answered, which enables to assess the risk associated with the change and the impact of the change and the benefits associated with the change for the service.
The catalyst and the key information source for the change to happen is the Request For Change (RFC). It is a catalyst for the change activities like:
A particular change model which best suits the nature and type of change is followed by each of the RFC.
There are three models of change management.
The changes that are well tested, low risk, repetitive and pre-authorized use this model.
The change will undergo assessment, authorization, an Change Advisory Board (CAB) agreement under this model prior the change is implemented.
The critical changes which restore the failed high availability service failure are dealt under this model.
ITIL Concepts Related Interview Questions
|ITIL Configuration Management Interview Questions||Project Management Interview Questions|
|Change Management Interview Questions||ITIL Concepts Interview Questions|
|Strategic Planning for Project Management Interview Questions||PRINCE Interview Questions|
|Project Manager Interview Questions||Project Coordinator Interview Questions|
|ITIL Service Transition Interview Questions|
Itil Concepts Tutorial
Overview Of Configuration Management
Gathering And Analyzing Requirements
Determining Scope, Span, And Granularity
Customizing The Configuration Management Process
Planning For Data Population
Putting Together A Useful Project Plan
Choosing The Right Tools
Implementing The Process
Populating The Configuration Management Database
Choosing And Running A Pilot Program
Communication And Enterprise Roll Out
Building A Configuration Management Team
The Many Uses For Configuration Information
Measuring And Improving Cmdb Accuracy
Improving The Business Value Of Configuration Management
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