Service Strategy Roles - ITIL Concepts

What are the Service Strategy Roles?

The different key aspects of the Service Strategy and the key roles are as follows:

Business Relationship Manager
· Maintains good relationship with customers
· Identifies customer’s needs
· Ensures service provider meet customer’s need
· Works closely with Service Level Manager
Demand Manager
· Responsible for understanding, anticipating, and influencing customer demand for services
· Works with capacity manager to ensure that service provider has sufficient capacity to meet the required demand
Financial Manager
· Responsible for accounting, budgeting, and charging requirements
IT Steering Group (ISG)
· Sets direction and strategy for IT services
· Reviews the business and IT strategies in order to make sure that they are aligned
· Sets priorities of service development programs
Service Portfolio Manager
· Decides on a strategy to serve customers in cooperation with ISG
· Develops service provider’s offering and capabilities
Service Strategy Manager
· Works with ISG in producing and maintaining the service provider’s strategy
· Responsible for communicating and implementing service strategy

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