Types of Employee Counselling - Industrial Relations Management

Counselling session depends upon the counsellor to give it a direction. The type of direction the counsellor gives to the session differentiates it into three types of counselling:

  1. Directive Counselling:

    In this type of counselling the counsellor gives the full direction.The counsellor leads the session completely and this type of counselling fulfils the criteria of the counsellor giving advice and reassurance. The counsellor listens to the counselled and decides on behalf of the counselled as to what should be done. It also helps in releasing the emotional tension. But this form of counselling does not equip the counselled person to handle similar situations in future as no self - growth has taken place. The self - growth can be achieved when a, Development person tries to look for the answers himself or herself with some help from someone; else. But, as stated earlier, in this case a person will always have to look towards someone else to advice and 'sort out the problems in future. All said and done, one should remember that in many cases advice acts as reassurance. In adverse conditions advice and reassurances act as morale boosters and in the long nm help on taking a course of action to resolve the difficult situation.

  2. Non-Directive Counselling:

    This type of counselling is counselee oriented. This means that the counsellor focuses on the counselee and his or her problems without any sort of interference.The counsellor does not act as an advisor; rather the counsellor only listens to the counselee, understands the problem but does not offers any solutions. The counselee here has to the find the solution on his or her own. This type of counselling helps in employee orientation as the employees are given a chance to find their own solution. Thus they are prepared to handle at least similar kinds of problems in future on their own.

  3. Co-operative/Participative Counselling:

    This is a compromise between the above two extreme types of counselling.It is a mutual contribution for diagnosing a problem, analyzing the problem and then looking for a solution. It is a mutual counsellor - counselee relationship where both participate to find a solution. Here an exchange of ideas takes place between the two. Both the participants provide a bit of knowledge, experience and insight and thus it is a case of balanced compromise.

    In general, it provides four counselling functions, i.e. of reassurance, communication, emotional release and clarified thinking


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