After network connectivity issues are ruled out, there are various tools resident on the DataPower B2BAppliance that are useful in identifying application and configuration problems.
Using the B2B Transaction Viewer
When the viewer is configured for external access,external partners can access the viewer to viewtransactions. Make sure that the B2B Transaction Viewer is configured
Checking the appliance status
To get a general assessment of the appliance’s health, check the file system information to ensure that no limits are reached. The Filesystem Information object can provide information about why the appliance stopped processing messages. If the logging facility fills up the available file space, the logging facility can no longer write events. When the logging facility cannot write messages, the logging facility prevents the
processing of incoming messages.
From the WebGUI, select Status → System → Filesystem Information to see the information displayed.
Also, check the System usage by selecting Status → System → System Usage.
Checking the system log
Logging can be viewed at the system-wide level or at the domain-specific level.Logging is the primarymeans to determine the cause of a problem and to verify when a particular problem is solved.a system-wide log.
By default,the appliance log level is error, which provides minimal information if and only if errors occur. In order to get more relevant troubleshooting information,change the log level to debug when the goal is to troubleshoot.
To change the logging level for the appliance-wide log or the domain-specific log, use the followingprocedure:
Note that the log must be viewed from the bottom to the top,because the most recent chronological entries are at the top. Each new sequence has a similar time stamp. You can view the sequence of events from start to finish and note each error or warning message as another clue to the problem that you are attempting to solve.
Checking the audit log
The audit log in the default domain records changes depending on the configuration of the appliance. To view the audit log, select STATUS → View Logs → System Logs.depicts a typical audit log window.
The audit log contains entries about changes to the configuration of the appliance and files that are stored on the appliance.The length of the audit log is restricted to approximately 256 KB with one rotation.The audit log (audit-log) and its rotation (audit-log-1) are stored in the audit: directory.
You cannot access the audit: directory with the File Management utility. You cannot modify the entries that are written to the audit log.
Checking the Object Status
The Object Status indicates the operational state of objects in the appliance. Check the status of all the objects. An object in the down operational state can disable the overarching service.
In the B2B Gateway, the Partner Profile object is a good example of this overarching behavior. Select Objects → B2B Configuration → B2B Partner Profile.this shows Partner Profile objects in the up and down states.
Partner Profile object status
Generating an error report
An error report file contains the current configuration, the current contents of the appliance log, and the current content of the command line interface (CLI) log. The Administrator can generate a verbose report at any time by using the Generate Error Report option. During the testing phase,generating an error report is an excellent first step for locating problems.The error report:
To create the report, click Generate Error Report,.
Generate Error Report
A dialog window asks for confirmation and indicates the location of the resulting file.
Error report confirmation
If an error report is available, you can view it by clicking View Error Report. The error report file opens.(You also can view the file from the File Management panel.)
View Error Report
You can send the error report to a designated e-mail account.
Send Error Report
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B2b Technologies And Standards
B2b Deployment Methodology
Aspects Of B2b Security
Websphere Datapower B2b Appliance Xb60
Device Setup And Administrative Tasks
B2b Configuration Options
Troubleshooting The Appliance
Xb60 And Wtx Integration For Hipaa
Xb60 With Transformation
Trading Outbound Binary Documents Using The B2b Gateway Service
Trading Binary Documents Using A Multi-protocol Gateway Service
Handling Soap Messages With Attachments In A B2b Environment
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