Life cycle considerations - IBM Websphere

As a general rule,the best troubleshooting tools to use first when a problem occurs often depend on how the appliance is being used at the time.

During the development phase:

  1. Check the appliance log for problems. If checking the appliance log does not locate the problem:
  2. a. Set the appliance log to the debug level.
    b. Run the problematic scenario again.
  3. Check the appliance log for problems. If checking the appliance log does not locate the problem:
  4. a. Check the B2B Transaction Viewer.
    b. Run the problematic scenario again.
    c. Check the B2B Transaction Viewer for problems.

During the test phase:

  1. Check the appliance log for problems. If checking the appliance log does not locate the problem:

a. Generate an error report. If generating an error report does not locate the problem:

    i. Enable the multistep probe.
    ii. Run the problematic scenario again.
    iii. Check the multistep probe for problems.

During the production phase:

  1. Check the appliance Usage object for load and work list.
  2. Check the Object Status object for objects that have changed to the down operational state.
  3. Check the appliance log.

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