In this version, IBM Cognos Platform introduces the ability to encompass user actions into business intelligence events and processes in a way that can be managed and audited. In previous versions, event authors could configure agents that detected events within a business intelligence data source and that took action based upon reconfigured criteria. However, user interaction with these events was provided only using email and IBM Cognos portal news items. With email and news item posts, you cannot define how users are expected to respond to the event. In addition, you cannot capture what a user does with information that is provided by the event agent. The enhanced event management features of this version permit event authors to configure tasks to be assigned to individual users or groups of users. These tasks can include expectations around when work on a task must be started by and completed by. Tasks can request approval for actions to be taken based upon an event, or they can request that a user decide how the agent should proceed to execute configured tasks based upon the user's analysis of or reaction to the event condition or task contents. In this section, we introduce WS-Human Tasks and features and provide a use case of IBM Cognos Event Studio and My Inbox.
Enhanced event management
The IBM Cognos Platform includes a new service to support enhanced event management functionality called the Human Task Service. This service is based upon an open specification called WS-Human Tasks. IBM is leading the working group to define the WS-Human Task standards along with participation from other web standards community members. IBM Cognos BI includes the following types of human tasks that you can see in the task inbox:
You can create tasks from the following components:
Features of IBM Cognos Event Studio
You can create the following human tasks in IBM Cognos Event Studio:
You can create an approval request task to an agent when you want an event to occur only after approval. This task sends an approval request related to an event to the task inbox of specified recipients in IBM Cognos BI.
You can create a notification request task to an agent to send a secure notification about an event to the inbox of specified recipients in IBM Cognos BI. You can include content, such as report output, in a notification request.
A task inbox contains the following human tasks:
You can also create a notification request task in My Inbox.
You can create an ad-hoc task to send a task to the task inbox of the recipients you specify. You can add deadlines to an ad-hoc task when you create it. Alternatively, potential owners or stakeholders can add deadlines at a later date, by updating the task from their task inbox.
Human task service use case
In this section, we provide two use cases that use the human task service.
Approval Request scenario
In this example, Lynn Cope is a Professional Report Author who wants to take a sales report definition and burst it into reports for the following countries:
Before the bursted report is sent, it must be approved by the Sam Carter, the Administrator, for a quality check. To submit the report for approval, perform the following:
Burst report task
Approval request task
Approval request task options
Email for approval
Approval request message in My Inbox
Email after approval
Notification Request scenario
In this scenario, Lynn Cope wants to create an automatic notification process to be altered to exceptionally high performances by the sales staff. Lynn wants to be notification if a sales person’s sales amount exceed 300,000. To create an automatic notification process:
Notification request task
Notification message in My Inbox
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Ibm Cognos Tutorial
Introduction To Ibm Cognos Business Intelligence
Overview Of The Ibm Cognos Business Intelligence Architecture
Business Scenario And Personas Used In This
Create Reporting Packages With Ibm Cognos Framework Manager
Business Intelligence Simplified: An Overview
Individual And Collaborative User Experience
Self Service Interface For Business Users
Actionable Analytics Everywhere
Enterprise Ready Performance And Scalability
Ibm Cognos System Administration
Integrating Ibm Cognos Bi With Ibm Cognos Business Analytics Solutions
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