Hotel Front Office Management Tutorial

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What is Hotel Front Office Management tutorial?

Audience

Prerequisites

Hotel Front Office Management Tutorial: List of Topics

• Introduction To Hotel Management
  • Founders Of The Hotel Industry
  • Historical Developments
  • Overview Of The Hotel Industry
  • Types Of Lodging Facilities
  • Levels Of Service
  • Trends That Foster Growth
  • Career Development
  • Educational Preparation
  • Work Experience
  • Solution To Management Responsibilities
• Hotel Organization And The Front Office Manager
  • Organization Of Lodging Properties
  • Organization Charts
  • Typical Job Responsibilities Of Department Managers
  • Organization Of The Front Office Department
  • Function Of The Front Office Manager
  • Staffing The Front Office
  • Solution To Communication In A Hotel
• Effective Interdepartmental Communications
  • Role Of The Front Office In Interdepartmental Communications
  • Front Office Interaction With Other Departments In The Ho
  • Analyzing The Lines Of Communication
  • The Role Of Total Quality Management In Effective Communication
• Property Management Systems
  • Physical Structure And Positioning Of The Front Desk
  • Selecting A Property Management System
  • Procedure For Performing A Needs Analysis
  • Other Pms Selection Considerations
  • Financial Considerations
  • Pms Applications
  • Solution To Needs Analysis
• Reservations
  • Importance Of A Reservation System
  • Overview Of The Reservation System
  • Types Of Reservation Systems
  • Sources Of Reservations
  • Overbooking (occupancy Management)
  • Yield Management
  • Process Of Completing Reservations Through A Pms
  • Challenges In Reservation Module
• Yield Management
  • History Of Yield Management
  • Use Of Yield Management
  • Components Of Yield Management
  • Applications Of Yield Management
  • Determine The Reservation Module
• Guest Registration
  • Importance Of The First Guest Contact
  • Components Of The Registration Process
  • Registration With A Pms
  • Solution To Release Rooms
• Processing Guest Charge Payments
  • Forms Used To Process Guest Charges And Payments
  • Posting Guest Charges And Payments
  • Transferring Guest And City Ledgers To Accountsreceivable
  • Solution To Night Auditor
• Guest Checkout
  • Guest Checkout Procedure
  • Determining Method Of Payment And Collection
  • Assisting The Guest With Method Of Payment
  • Relaying Guest Departures To Other Departments
  • Guest Histories
  • Solution To Guest History Pms
• Night Audit
  • The Night Auditor
  • The Night Audit Process
  • Goal Of Preparing The Night Audit Report
  • Formulas For Balancing The Night Audit Report
  • Solution To Training Outline
• Managing Hospitality
  • Importance Of Hospitality
  • Managing The Delivery Of Hospitality
  • Total Quality Management Applications
  • Developing A Service Management Program
  • Solution To Guest Service Situation
• Training For Hospitality
  • Determining Employee Hospitality Qualities
  • Screening For Hospitality Qualities
  • Developing An Orientation Program
  • Administering The Orientation Program
  • Developing A Training Program
  • Steps In The Training Process
  • Administering A Training Program
  • Training For Empowerment
  • Hotel’s Image Problem -solution
• Promoting In - House Sales
  • The Role Of The Front Office In Marketing And Sales
  • Planning A Point-of-sale Front Office
  • Theories Of Motivation-douglas Mcgregor
  • Applying Motivation Theories
  • Training Programs For A Point-of-sale Front Office
  • Budgeting For A Point-of-sale Front Office
  • Planning A Point - Of - Sale Front Office - An Example
  • Recommendations
• Security
  • Importance Of A Security Department
  • Organization Of A Security Department
  • Job Analysis Of The Director Of Security
  • Room Key Security
  • Fire Safety
  • Emergency Communication
  • Employee Safety Programs
  • Safety Training Programs
  • Solution