Now Do You See CRM, Social CRM, and VRM? - Customer Relationship Management

As you probably have figured out by now,none of this is going to be easy,though I’ll do what I can to make it easier for you.There is a clear difference between CRM and Social CRM,and VRM is in the mix.But the fundamental statement that will be drilled into this book everywhere is that the customer has already altered the way they’re dealing with you and it’s time for you and your brethren in the enterprise,medium,and small business world to change the way that you deal with them.

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Customer Relationship Management Topics