Rather than the usual kind of comparative junk that skews either toward SaaS or toward on-premise and does nothing to help, I’ve kept the comparisons of good and bad for each separate.
But now, without skewing anything-though maybe skewering me-I pulled in Mitch Lieberman, a true Social CRM intellect (via Twitter, in fact), to put together Table, a valuable chart on how to view SaaS and on-premise as a choice for your company. Mitch, who is the VP of strategic solutions for SugarCRM, has no vested interest in either SaaS or on-premise. SugarCRM delivers their product both ways-in fact, three ways, as we’ll see in a bit. So he instead analyzed company characteristics and indicated which one would likely be better based on your corporate character- istics. The checklist goes a bit further because it identifies some permutations of the corporate characteristics that are less certain aids to making a decision, but still significant considerations when it comes to your choice.
We couldn’t have a better segue than this. Before I get into cloud computing, I’m going to pause to inject a discussion of open source so that there is no confusion about it. It is often wrongly equated with SaaS or on-premise computing. It doesn’t compare. Do you want find out why?
Customer Relationship Management Related Tutorials
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Customer Relationship Management Related Interview Questions
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Customer Relationship Management Related Practice Tests
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Customer Relationship Management Tutorial
Omg! Your Customer Really Is Your Bff!
Crm,cmr,vrm Or . . . Who Cares?
The Customer Owns The Experience
Enterprise 2.0:not Exactly What You Think
A Company Like Me:new Business
Do You Have The Ring? Tools For Customer Engagement
Love Your Customers Publicly: Blogs And Podcasts
Wikis Are A Weird Name For Collaboration, N’est Çe Pas?
Social Networks, User Communities: Who Loves Ya, Baby?
Movin’ And Groovin’: The Use Of Mobile Devices
The Collaborative Value Chain
Sales And Marketing: The Customer Is The Right Subject
Customer Service Is Our Name—and Our Game
The Difference:crm,the Public Sector,and Politics
Soa For Poets
At Home Or In The Clouds-and In Open Spaces Between
Big Picture,big Strategies
Mapping The Customer Experience
Process And Data Go Together Like…crm Operations
Value Given,value Received
When You Buy The Application,you Buy The Vendor,though You Don't Implement Him
Waving To The Future
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