Customer Relationship Management (CRM) is defined as a process in developing, creating, developing, and maintaining a healthy and long-lasting relationship with the customers. This tutorial discusses about various CRM concepts including CRM software, and future trends in CRM.
This tutorial is useful for beginners to understand the basics of Customer Relationship Management. The target audience will be management professionals and professionals who interact with customers more.
The learners should be familiar business administration, marketing concepts, basic database concepts, and software. Having analytical thinking, strategic thinking, and good communication skills will be an added advantage.
Customer Relationship Management Related Tutorials
|Principles of service marketing management Tutorial||SAP Cloud for Customer (C4C) Tutorial|
Customer Relationship Management Related Interview Questions
|Customer Relationship Management Interview Questions||Principles of service marketing management Interview Questions|
|Customer Care Interview Questions||Customer Service Professional Interview Questions|
|Business process outsourcing (BPO) Interview Questions||SAP Cloud for Customer (C4C) Interview Questions|
Customer Relationship Management Related Practice Tests
|Customer Relationship Management Practice Tests||Principles of service marketing management Practice Tests|
|Customer Care Practice Tests||Business process outsourcing (BPO) Practice Tests|
Customer Relationship Management Tutorial
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