What is Customer Relationship Management tutorial?
Customer Relationship Management (CRM) is defined as a process in developing, creating, developing, and maintaining a healthy and long-lasting relationship with the customers. This tutorial discusses about various CRM concepts including CRM software, and future trends in CRM.
This tutorial is useful for beginners to understand the basics of Customer Relationship Management. The target audience will be management professionals and professionals who interact with customers more.
The learners should be familiar business administration, marketing concepts, basic database concepts, and software. Having analytical thinking, strategic thinking, and good communication skills will be an added advantage.