Customer Relationship Management Tutorial


What is Customer Relationship Management tutorial?

Customer Relationship Management (CRM) is defined as a process in developing, creating, developing, and maintaining a healthy and long-lasting relationship with the customers. This tutorial discusses about various CRM concepts including CRM software, and future trends in CRM.

Audience

This tutorial is useful for beginners to understand the basics of Customer Relationship Management. The target audience will be management professionals and professionals who interact with customers more.

Prerequisites

The learners should be familiar business administration, marketing concepts, basic database concepts, and software. Having analytical thinking, strategic thinking, and good communication skills will be an added advantage.

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Omg! Your Customer Really Is Your Bff! Bursting The New Mythology: Zeus Drops To Earth How The Book Is Organized Starting With A Test Welcome To The Era Of The Social Customer What's A Customer Ecosystem? The Social Customer Needs Your Attention To Get Theirs Crm,cmr,vrm Or . . . Who Cares? Traditional Crm From Crm To Cmr Social Crm Social Crm Technology: Features, Functions, Characteristics The Social Stack Social Crm And Vrm Vendor Relationship Management (vrm) Now Do You See Crm, Social Crm, And Vrm? The Customer Owns The Experience The Transition From Management To Engagement Through Experience Superstah!responsetek A Guiding Principle For Crafting Experiences Enterprise 2.0:not Exactly What You Think Defining Enterprise 2.0 Enterprise 2.0: Here's Why You Need It What This Means For Crm A Company Like Me:new Business Why?because We Like You And Trust You The New Business Models Unveiled Another Model Worth Getting Behind Do You Have The Ring? Tools For Customer Engagement The Value Of Social Media In Crm Social Media Superstah! Lotus Connections Love Your Customers Publicly: Blogs And Podcasts The Blogosphere How Do You Measure A Blog? Microblogging And More:tweeting On Twitter Superstah! Six Apart Podcasting:a Brief Look Wikis Are A Weird Name For Collaboration, N’est Çe Pas? Crowdsourcing Superstah! Socialtext Wiki Wrap-up Social Networks, User Communities: Who Loves Ya, Baby? The Conversation Can't Be Avoided Social Network Styles: What Models Can You Choose From? Managing The Community The It Landscape The Vendor Picture Superstah! Neighborhood America Movin’ And Groovin’: The Use Of Mobile Devices A Needy Market Why The Growth? What's It Look Like? Mobile Technology Considerations In Mobile Enterprise Planning Untethered Benefits The Future: Social Crm Gets Down And Wireless Superstah! Research In Motion, Sap, And Crm 2007 For The Blackberry The Collaborative Value Chain Transparency In Customer Relationship The Systems Back And Front Office Integration: Bad Story, Good Story Integrating The Back With The Front-still Not Too Shabby A Mini-conference Now Meet The Customer: The Collaborative Value Chain Ecosystems Begin To Rule Building The Collaborative Value Chain Superstah! Sap Sales And Marketing: The Customer Is The Right Subject Sales And Marketing Are Now Integrated, Aren't They? Sales 2.0: Customer Expectations Have Changed Leads And Opportunities: The Feeling Is Mutual Special Circumstances Include The New Norm Handling Opportunities Better And Way Cooler Superstah! Oracle Social Crm Sales Intelligence: Mo' Better, Richer, Deeper The Sales 2.0 Value Proposition Marketing,uh,2.0: New Mindset,new Tools Listen Up! The New Competition Is Attention Getting On The Cluetrain Manifesto Authenticity Trumps Consistency The Marketing Model: Old Vs. New Social Media And Marketing: More Than Just Du Jour Crm Vendors Have A Problem Here: Poor Apps,but Improving Customer Service Is Our Name—and Our Game Customer Complaints Go Viral-and You Love It The Definition Of Customer Service Building A New Customer Service Model Technology Finds 21st Century Customer Service Superstah! Right Now: Building Beyond The Traditional Superstah! Helpstream: Community-driven Customer Service Closing It Out The Difference:crm,the Public Sector,and Politics From 2004 To Now-wow,what A Difference In Re: Engagement By The Administration The Case Of Singapore: Social Crm In Action Politics No Longer Poker-bluffing Don't Woik The Technology Champs Superstah! Blue State Digital Soa For Poets Evaluating Architecture The Architectures Enterprise Service-oriented Architecture Superstah! Rest/woa Superstah! Sage Software At Home Or In The Clouds-and In Open Spaces Between On-premise On-demand The Players Superstah! Netsuite Choosing Saas Vs. On-premise: Comparative Checklist Open Source: Not Quite Any Of Them Superstah! Sugarcrm Cloud Computing: Wispy Or Real? Big Picture,big Strategies Introducing Strategy A Case Study Mapping The Customer Experience The Benefits Of Your Customer's Lovely Experience Why Customer Experience Mapping? Process And Data Go Together Like…crm Operations Not Just Your Transaction's Data Anymore It's The Process, Man Superstah! Process-driven Crm: Sword Ciboodle Value Given,value Received Analyzing The Return On Crm What Are Analytics? A Very Brief Primer On Analytics Analytics In Service Of Insight = Loyalty,advocacy Measuring The Social Customer's Value Superstah! Sas And Customer Experience Analytics When You Buy The Application,you Buy The Vendor,though You Don't Implement Him Despite Your Wishes, The Vendor Matters Moving Forward: The Implementation Begins Executing Perfectly: Bigmachines Does It Right Closing Up For The Night Waving To The Future Now It's My Turn To Be A Fortuneteller, Err, Forecaster In (dim) Sum Customer Relationship Management Interview Questions Customer Relationship Management Practice Tests