Critical Success Factors (CSF) and Best Practices Cloud Computing

The concept of success factors—identifying those few things that are imperative to get right and then focusing on them—was first developed by D. Ronald Daniel of Mc Kinsey & Co. in a seminal article in 1961.14 Dr.John F. Rockart then further developed Daniel’s ideas and applied critical success factors (CSFs) to information systems in two widely quoted articles.The author’s modest contribution was to adapt the general concept of CSFs to capacity planning in 197916 by using key volume indicators and a basis for prediction, thereby uniting Venus and Mars in a harmonic relationship based on mutual understanding, if not love.

Nimsoft Unified Monitoring Dashboard (Courtesy CA Technologies)

Nimsoft Unified Monitoring Dashboard (Courtesy CA Technologies)

SQL response time (physical).(Courtesy CA Technologies)

SQL response time (physical).(Courtesy CA Technologies)

Processes in queue by time.(Courtesy CA Technologies)

Processes in queue by time.(Courtesy CA Technologies)

Disk read requests from a virtual machine over time.(Courtesy, CA Technologies)

Disk read requests from a virtual machine over time.(Courtesy, CA Technologies)

First, here are some critical success factors for capacity planning in the clouds:

  • Management:
  • Provide reliable business activity indicators and forecasts
  • Analyze the cost of failures and benefits of meeting SLAs
  • Technical:
  • Ensure that all system components are included in the analysis
  • Maintain sufficient subject matter expertise for analysis of load test and performance analysis
  • Present results in business terms rather than by using computer jargon


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