Codes of practice - Business Environment

Alongside the protection provided by the law, consumers may be afforded a further measure of security when the organisation they are dealing with belongs to a trade association which is operating under a code of practice (e.g. the Association of British Travel Agents). In essence, codes of practice represent an attempt by trade associations to impose a measure of self-discipline on the behaviour of their members by establishing the standards of service customers should expect to receive and by encouraging acceptable business practices. In addition, such codes of conduct invariably identify how customer complaints should be handled formal legal process and many offer low-cost or no-cost arbitration schemes to help settle disputes outside the more. While codes of practice do not in themselves have the force of law, they are normally seen as a useful mechanism for regulating the relationship between business organisations and their customers and accordingly they have the support of the Office of Fair Trading, which often advises trade associations on their content. Businesses, too, usually find them useful, particularly if through the establishment of a system of self-regulation they are able to avoid the introduction of restrictions imposed by the law.


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