Behavioral Characteristics in Business - Business Analyst


1. Purpose

A business analyst must be able to behave ethically in order to earn the trust and respect of stakeholders, and be able to recognize when a proposed solution or requirement may present ethical difficulties.

2. Definition

Ethics requires an understanding of moral and immoral behavior, the standards that should govern one’s behavior, and the willingness to act to ensure that one’s behavior is moral or meets those standards. Business analysts need to consider the impact that a proposed solution will have on all stakeholder groups and work to ensure that those groups are treated fairly. Fair treatment does not require that the outcome be beneficial to a particular stakeholder group, but it does require that the affected stakeholders understand the reasons for the decision, that they are not deceived about the outcome, and that decisions which are made are made in the best interest of the organization. The business analyst should be able to identify when an ethical dilemma occurs and understand how such dilemmas may be resolved.

3. Effectiveness Measures

Measures of ethical behavior include:

  • Decisions are made with due consideration to the interests of all stakeholders.
  • Reasons for a decision are clearly articulated and understood.
  • Prompt and full disclosure of potential conflicts of interest.
  • Honesty regarding one’s abilities, the performance of one’s work, and accepting responsibility for failures or errors.

Personal Organization

1. Purpose

Personal organization skills assist the business analyst in effectively managing tasks and information.

2. Description

Personal organization involves the ability to readily find files or information, timeliness, management of outstanding tasks, and appropriate handling of priorities. Information should be stored or filed in a way that enables the business analyst to retrieve it at a later date. Effective time management requires effective prioritization, elimination of procrastination, and clarity of goals and expectations. Standard techniques such as action plans, to-do lists and setting priorities are among the common approaches to effective time management.

3. Effectiveness Measures

Measures of personal organization include:

  • The ability of the business analyst to find information.
  • Regular on-time completion of tasks.
  • Efficiency in the completion of work.
  • The ability to easily identify all outstanding work and the status of each work item.


1. Purpose

Earning the trust of key stakeholders is necessary to ensure that the business analyst is able to elicit requirements around sensitive issues and to ensure that
recommendationsare evaluated properly.

2. Definition

A trustworthy business analyst must constantly demonstrate to stakeholders that they deserve the stakeholder’s confidence and are concerned with that stakeholder’s best interests. Stakeholders must trust the business analyst to behave ethically and to perform business analysis work effectively, in order to offset the inherent distrust based upon the possible effects of change to vested interests in the status quo, or simple fear of change. Trustworthiness requires that the business analyst engage with the stakeholder’s needs, not the stakeholder’s desires, and that the business analyst must honestly address issues when they occur.

3. Effectiveness Measures

Measures of trustworthiness include:

  • Stakeholders involving the business analyst in decision-making.
  • Stakeholder acceptance of the business analyst’s recommendations.
  • Willingness of stakeholders to discuss difficult or controversial topics with the business analyst.
  • Willingness of stakeholders to support or defend the business analyst when problems occur.

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