Aviation Management Airline - Aviation Management

What is an Airline?

All the different equipments related to the aircrafts, personnel required for operating of the aircrafts and all the routes along which the aircrafts has to travel and the management of all these activities constitute Airline. Provided different routes, the transport of the aircrafts is being facilitated by the airlines. An airline is also responsible for ticket booking, luggage of the passengers during transit and transportation of the luggage to the destinations. There are enormous duties and responsibilities of an airline industry and therefore the industry works 24/7.

An airline can be referred to an organization which takes care of all the aircraft operations including carrying of the passengers and goods.

It was in 1909, that the world-wide first airline was established and which was named as DELAG. The nature and size of the airline business vary from each other. For instance, the airline business can be a publicly owned business, privately owned business or a jointly owned business.

What are the major Airlines of India?

The important airlines in India are as follows -

  • Public Sector Units (PSUs) − Air India and Pawan Hans.
  • Airlines listed on stock exchange − SpiceJet, IndiGo, and Jet Airways.
  • Private Airlines − GoAir, Air Asia, Vistara

Types of Carriers

Airline carriers are of two types. They are -

  • Low Cost Carrier (LCC)
  • Full Service Carrier

Comparison between Low Cost and Full Service Carriers

The two different types of the carriers and be compared and contrasted as follows -

Low Cost Carrier
Full Service Carrier
Operating Model
Fare Rates
On Board Services
For the things like food, drinks and other stuff required by the consumers, the customers are supposed to pay.
All the services are provided to the customers. For food and other stuff, customers need not purchase but the cost is included in the ticket.

Low fares are offered by the low-cost carriers and with only few comforts. The food is sold and thus money is made to make the losses incurred by the airlines. These airlines reduce the comforts and other services costs and thus offer fewer fares when compared to others. The passengers who are more concerned about the prices are the target customers for these airlines.

What is the organizational structure of an Airline?

Team work constitutes an important part of any airline business, like any other business. The organizational structure of the airline business is as huge as an elephant and each of the employees have huge responsibilities.

Cockpit Positions in Flight

The following are the different employees associated with the cockpit -

  • Pilot – Pilot is the highest ranking member of the aircraft employees and is designated as the pilot-in command.
  • First Officer – The pilot apart from the chief pilot is the first officer.
  • Second Officer – Some of the selected duties are being performed and who is a relief pilot.
  • Flight Engineer – Flight engineer has to take care of the flight system and is completely responsible for fuel. The position of the flight engineer is being combined with the position of a flight engineer.
  • Airborne Sensor Operator – All the information about the airborne platforms is being gathered by the Airborne Sensor operator.

The captain of the aircraft or the flight officer is responsible for all the duties of the flight navigator and of those of a Radio Operator. These changes are due to the radio systems and the modern-age navigation systems.

Cabin Positions in Flight

The following are the different employees associated with the cabin –

  • In-Flight Service Manager – The team leader for the cabin crew is the In-flight service manager.
  • Flight Attendant – The safety of the passengers is being ensured by the Flight attendant.
  • Flight Medic – This person is responsible for flying the ambulance.
  • Loadmaster – Loadmaster is responsible for loading the goods and is responsible for checking the weight before and after loading the goods.

The organizational structure of the airline business is as follows -

Organizational Structure

Note − SVP = Senior Vice President.

What is AAI in Indian Aviation?

AAI stands for Airport Authority of India. All the services to air navigation are provided by this authority. The entire infrastructure related to civil aviation are built, upgraded, maintained and managed by the Civil Aviation Ministry.

This author was formulated by the Government of India in 1995 and was a result of merge of two different organizations. One among the two organizations is International Airport Authority of India formulated in 1972 and the other the National Airport Authority formulated in 1986.

Major Roles of AAI

The roles and responsibilities of AAI are as follows -

  • All the communication, navigation and the surveillance systems are being provided by AAI.
  • In the Indian airspace and the adjoining oceans the services related to the Air Traffic Management are being provided.
  • All the airports of India are being managed by AAI.
  • It is the responsibility of the AAI to facilitate all the safety measures.
  • All the navigational aid is being provided by AAI for all the flights associated with the Indian Air Force, Indian Navy, Indian Coast Guard and other flights.
  • All the facilities to the passengers at their terminals are provided by AAI.

How to handle the passengers?

It is the responsibility of the airline industry to take care of the passengers’ right from the time they enter into the airport till they arrive at the destination. Passengers can be comfortable handles by using either the Passenger Service Systems (PSS) or the Passenger Management Systems (PMS). Both the systems ensure proper handling of the passengers with diverse requirements.

Handling Unaccompanied Child Passengers

The children below the age of 5 years are allowed into the flight only with an adult but the children between the age of 5 to 12 and who are unaccompanied are allowed to fly in the flights. These unaccompanied children are handled by making them seat near to the crew area such that they can be monitored and supervised continuously right from the departure till the destination and till the time the child is handed to the responsible adult.

Handling Passengers with Special Needs

Some of the passengers such as disabled passengers, aged passengers or the passengers who have hearing problems need some special and extra care. The request for this type of special assistance has to be made 48 hours in advance. Most of the airlines provide this special care for free.

How to handle the luggage?

Prior to understand how the luggage is being handled, it is essential to understand the different types of luggage. They are -

  • Crew baggage – Usually a crew label is used for identifying the crew baggage.
  • Cabin baggage of passengers – The cabin baggage is with the passengers and is checked with the help of a scanner for any items that are not permitted while travelling in flights. There is a limit on the weight of the cabin baggage that can be carried by a particular passenger and should be small in size.
  • Check-in baggage of passengers – The check-in baggage of the passengers is to be stored in the storage area of the aircraft.


The passenger baggage is to be handled in a proper way. The handling of the baggage is basically carried out under three different stages -

  • The bags are being moved from the check-in point to the departure point.
  • In the process of transfers, the bags are moved from one departure area to the other.
  • Once reached the arrival area, they are moved to the baggage-claim area.

There are several steps involved in handling the baggage. They are as follows -

Step 1 – The first step in handling the baggage is the checking of the baggage under the scanner. This checking is done to avoid the explosive or the hazardous items that are restricted to carry by the passengers.

Step 2 – The absence of such items enables the passengers to proceed further to the counter where baggage is being dropped-off.

Step 3 – The weight of the baggage is checked by the concerned staff. In case of excess weight that the permissible limit, the passenger has to pay for the excess weight as per the rules and the details are according recorded and entered into the system.

Step 4 – The claim tag is stick to the baggage and a copy of it is given to the passengers.

Step 5 – Then the baggage is kept on the conveyor belt and then it reaches to the concerned staff of baggage handling. Then the baggage is carried to the aircraft by using trolleys.

Step 6 – All the baggage is shifted into the aircraft

Step 7 – Once the aircraft is landed, trolleys approach near the aircraft for unloading the baggage.

Step 8 – The passengers are informed about the number of conveyor on which the baggage of the specific aircraft is being placed.


Step 9 – The barcode reading helps in updating the system and the baggage is being placed on the instructed conveyor belt by the baggage handling staff.

Step 10 − The luggage is finally received by the concerned passenger.

In many of the cases, the process is not as simple as it is. Sometimes the luggage is being found suspicious at the airport then the passenger has to open the luggage. Sometimes the baggage handling staffs also has to face the cases of lost baggage.

How to handle the Aircraft on ground?

The aircraft has to be handled from the time it arrives till it departures. After the aircraft is landed the aircraft has to be made prepared for the next departure. This involves carrying out the following duties -

Catering Duties

  • All the empty cans and containers, ole newspapers and magazines and the used pillows and blankets have to be removed and replaced with new ones.
  • Replace all the consumables like soaps, tissues, toilet papers and other food and drink items.
  • Lavatory drainage.

Ramp Duties

  • The aircraft has to be guided out from the parking position
  • By using the push-back trucks, the aircrafts are dragged.
  • Refilling of the fuel and water.

In most of the cases, the aircraft ground handling activities are mostly outsourced to the service providers by most of the airlines.

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