Confirmit √is a powerful web-based software package that enables organizations to gather,analyze,and report on key business information across a broad range of commercial applications.Some twenty staff(including a quality assurance team of three people) work in the Confirmit AS research and development department and have responsibility for developing the core Confirmit √ functionality,s well as for developing custom bespoke modules for specific clients.
Early in the company’s history, when Confirmit AS had just a few clients,the development process was fairly ad hoc and customer-driven. Changes to the software were made on an almost daily basis, driven by client feedback,and while this delivered stakeholder value quickly, the process also resulted in numerous defects, long working hours, and poor control of the software development and testing process.
As the Confirmit √ client base grew,Confirmit AS was faced with the need to become more effective and efficient in its development and testing of the product; it was clear that a more formal process was needed.Initially,Confirmit AS looked to adopt a waterfall approach,incorporating process improvement via the Capability Maturity Model(CMM). After following a waterfall approach for a number of years, a number of issues were identified:
With increasing dissatisfaction with their waterfall approach, Confirmit AS began to work closely with Tom and Kai Gilb to roll out and adopt an Evo approach in order to improve their development process for Confirmit√.In particular, three key goals were identified:
Historically, the Confirmit AS development process for the Confirmit√ Product had focused mostly on functional requirements, but with Evo the requirements process changed with the realization that it is the product quality requirements thatprovide Confirmit AS with a competitive advantage over its rivals.
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