Bangalore based Indian IT giant Wipro will use machine learning and automation to improve productivity at its internal help desk, likely a stepping to using the experience to build similar solutions for customers. "The company is looking to reduce requests that are needed to complete a call at the IT help desk from five hops to two hops in the coming 18-24 months" says company executive. New jersey based data analytical team from opera solutions is carrying the machine learning initiative of using computer algorithms.
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