Wipro to use machine learning for better productivity at internal help desk

Posted on 08th Jul 2014 | 1039 views

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Wipro to use machine learning for better productivity at internal help desk

Bangalore based Indian IT giant Wipro will use machine learning and automation to improve productivity at its internal help desk, likely a stepping to using the experience to build similar solutions for customers. "The company is looking to reduce requests that are needed to complete a call at the IT help desk from five hops to two hops in the coming 18-24 months" says company executive. New jersey based data analytical team from opera solutions is carrying the machine learning initiative of using computer algorithms.

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