If you are a good communicator, then customer service job may be the right field for you. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
Freshers of all educationalbackgrounds are eligible to apply for customer care executive position. A customer care executive would be expected to get in touch with customers in various methods. Inbound call customer care, voice process and complaint management are almost common variant in this job. Basically, you would be in contact with the customers and the customers would communicate with you for their queries. The candidate is expected to provide customer service with patience and empathy.
Fresh and experienced candidates would be eligible for this position. The candidates with excellentcommunication skills are usually eligible. Irrespective of their educational background candidates with master’s degree and doctorate are not usually eligible to apply for this position. But the needs of each company are different. The other basic requirement would be good communication skills, local language, knowledge in additional language will be an added advantage. Patience and empathy are very essential. Basic knowledge in computer operation, basic technical knowledge about the product or service of the company, good people skills and interpersonal skills, teamwork, positiveattitude, customer centric ability are few qualificationsadd more value to your resume.
In case of Technical customer support usually engineeringcandidates are considered. Management that are post graduate and graduate students are considered for both technical and non-technical customer care executive position. In some cases, the candidates would be taken as probationary candidates and after training if completed with excellent then the candidate would be provided of permanent position. The job might be shift basis and most of the companies would request to sign a bond or agreement fir a few years.
The candidates would be expected to handle some operational activities which are related to their work like recording work in progress and others.
After a few years of experience, you can also search senior positions in the same department or become a trainer for fresh customer support executives. Most of the legends in the today’s corporate work are from marketing department.let’s talk about the essential skills to become a customer care executive:
● Effective listening
● Clear communication skills
● Time management
As a fresher customer care executive is enabled today Rs 8000 to Rs 12000 plus incentives. The pay may vary with the experience level and position.
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