ITES mainly differs from IT. IT is Information technology whereas ITES is IT-enabled service and ITES is a service that applies IT services to different fields, it uses soft skills such as communication. ITeS is a form of Outsource services which involves IT in different fields such as Insurance, Finance & Banking, and Telecommunication. These soft skills are mainly used in KPO (Knowledge Process Outsourcing) and BPO (Business Process Outsourcing) and LPO (Legal Process Outsourcing), back office-job and call centers.
ITeS full form is Information Technology Enabled Service which mainly uses IT in Outsourcing services. ITeS has mainly three segments BPO, KPO, and LPO and ITeS are also called remote services or web-enabled services which cover entire operations to fully utilize IT services in order to improve the efficiency of an organization. ITeS includes a wide variety of operations that use IT services and enhances the organization values, quality of services to improvise business values. IT serves the client by solving IT/TECH problems whereas ITeS uses IT services to fulfill the customer requirements.
ITeS industry has a major segment called BPO which is a part of Outsourcing Services and recent additions to this group are KPO and LPO. ITeS improves the flexibility of an organization. ITeS has made a consistent economic growth on a global platform and also help the growth of the economy by enhancing higher education and computer services. ITeS industry in India has almost employed 10 million people and contributed to the social transformation of the country. NASSCOM (National Association of Software and Services Companies), an industry body has predicted that ITes will bring 220 billion US dollars by 2020. ITeS along with IT is seen as a consistent economic growth driver.
Difference between IT and ITeS is that both go hand in hand and IT uses Technical software and ITeS is a part of the IT field that employs IT methods to different fields such as call centers etc.
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