Telecaller job role

Posted on 01st Jul 2019 | 3192 views

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Telecaller job role

If you like talking to people over the phone, then this could be the right job for you. So, why many candidates prefer to go for tele calling jobs? Some people may find the job boring and tiresome, while some may find the same kinds of things to be exciting and interesting. Because of the strict and lengthy schedules and working night shifts are some other commonly disliked aspects of a tele caller’s job.

Telecaller job role

So, what is telecaller job role?

Though, Tele callers have been always been in great demand. As atele calleryou need to spend a typical day at work communicating with clients and customers over the phone. Tele callers usually work at call centres either as marketing/sales agents or as customer care agents. A tele caller’s day at work can often be hectic, but timely recreational breaks while at work can be very helpful and invigorating.

What is the career scope for this role?

If you have a degree and the requisite skills, then the perks and benefits with a great salary of a tele calling job are open to you!Most of the fresh graduates from various educational backgrounds are look for this position. How good is this career path and what is the scope of tele caller job? The mainresponsibility of a tele caller is to make cold calls and unsolicited calls on behalf of third party to provide information or sell product or service. In simple words you would be given information to sell any product or services in simple wordsyou would be given a list of phone numbers with names and you are expected to call those people who might or might not find your product or services attractive and try to sell through telephonic communication. In some job profiles the candidates have to take an inbound marketingcalls that is customer-initiated calls and try to sell the products to the customers. Not all tele caller jobs are based on sales. Starting from customer services to technical process lot of departments would require tele callers.

Then, what are the basic requirements of this job?

The basic requirements for the position of a tele caller the candidate can be from various educational qualification backgrounds mostly post graduates and master degree holders are not encouraged. But each company requirement is a strong English communication and good telephonic manners are the main requirements for this job. in case of domestic tele calling jobs local language and additional languages like Hindi and others would be an added advantage. in case of internationaltele caller jobs accent of the communication also be noted. Most of the tele caller jobs include a probation period might or might not be paid during which training for phone etiquette, accents and communication skills would be provided to fresh graduates. Thereis alot of more other requirements which can be added like

● ability to emphasize the needs of customers

● handle various types of customers through telephonic conversation

● Basic computer knowledge with average typing speed

● Readiness to work in varying shifts

So, what would be the job description of a tele caller?

Well, if you are looking for a tele caller job then basic job description would be does not end with callingcustomers. The candidate is expected to deal with certain operations or paper work Related to their job like Keeping track of customers in progress.

Most of the tele calling jobs would be target based job and specified otherwise. The candidate would be expectedto achieve monthly or quarterly target as specified. The scope for tele calling job is highly underestimated. The first fear of the candidate is thattheydo notwant to end up where they have to handle cold calls throughout their career.

So, what would be the pay benefits for this job role?

Top MNCs, BPOs, E commerce companies, Banks, Airlines, and IT companies need Tele callers in bulk. Fresher will be paid with 12000 Rs to 15000 Rs per month. These people have immense commission and incentives along with experience levels.

If you are worried aboutmaking your career in night shifts and giving up on your sleep, don’t worry about it. You will be given the

● Cab facilities,

●Safety and

●High incentives

● Nightshift allowances etc. which will offer the motivation to you people.

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