Technical support Job Role

Posted on 29th Jun 2019 | 1101 views

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Technical support Job Role

Are you passionate to work as a technical support candidate? Do you have variety of hard skills and softskills? A technical support helps to solve technical issues. They help a company deal with internal technical issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer. So, today we are discussing about the job role of Tech support.

Technical support Job Role

What does a technical supportprofessional?

A technical support person is one who offers technical support to users by ways of answering their queries and helping themtroubleshoot the problems. They help in maintaining work stations and LAN connections. Technical Support officer help solve issues of the customers who call up from other continents. They take up the responsibility in identifying issues, reaching and guiding the client in finding the solution for the problem. They also make an entry of the client details and help in improving the system performance anupdating theknowledge.

What are the basic skills required for a technical support job role?

Well, themain skills required for a technical support candidate are verbal communication, problemsolving, help deskexperience, knowledge, operating systems, customerservice, system administration and phone skills.

In a nut shell you must possess following skills to become a technical support professional.

Tech skills

Customer service

Communication

Problem solving skills

Flexibility

Tech savviness

Project management

Here we discuss about the educational qualifications required for a technical support

Though the main educationalqualificationrequire for a technical support candidate is a bachelor degree in computer science or information system. A computer training program with appropriate skills canbe added advantage for the candidate

The career scope of a technical support job role would be as follows

From the role of a technical support executive the employee can gain entry in t o a senior technical support officer where then with their excellent performance can move over to a team lead. Being a technical support one can also get to shift to their areas in IT such as programming, technicalsales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being introduced suitable to this role such as customer supportspecialists, help desk analysts, help desk manager and lot more.

All these courses can be a beneficial aspect for getting recruited. With a good amount of salary, the work can be in various shifts as they work for multinational companies with customers across the globe. All these facts lure in more candidatesfor this job who possesses very good communication skills. Watch our how to improve communications video to improve yourcommunication skills.

Where to find a technical support job?

However, number of companiesthat are recruitingtelephone executive with great pay packages and benefits. There are a number of technical support jobopportunities are available for computer graduates which can be perfect match for your skills to grow in future. For more details log on to wisdomjobs.com for more suitable job roles on Technical support on your skillsets. Search and apply for technical support jobs in India and abroad. This career has a quick growth when entry level technical support professionals could grow up quickly reach great heights in short span of their career.

How Much Do Technical Support CandidateGet Paid?

A technical support professional pay varies according to experience and location, as well as areas of specialty and expertise. The salary for technical support would be Rs 12000 to Rs 15000 Rs.

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