Are you passionate to work as a technical support candidate? Do you have variety of hard skills and softskills? A technical support helps to solve technical issues. They help a company deal with internal technical issues, or they might assist customers or clients with their external tech issues. They provide support in person, on the phone, or even over the computer. So, today we are discussing about the job role of Tech support.
A technical support person is one who offers technical support to users by ways of answering their queries and helping themtroubleshoot the problems. They help in maintaining work stations and LAN connections. Technical Support officer help solve issues of the customers who call up from other continents. They take up the responsibility in identifying issues, reaching and guiding the client in finding the solution for the problem. They also make an entry of the client details and help in improving the system performance anupdating theknowledge.
Well, themain skills required for a technical support candidate are verbal communication, problemsolving, help deskexperience, knowledge, operating systems, customerservice, system administration and phone skills.
In a nut shell you must possess following skills to become a technical support professional.
Problem solving skills
Here we discuss about the educational qualifications required for a technical support
Though the main educationalqualificationrequire for a technical support candidate is a bachelor degree in computer science or information system. A computer training program with appropriate skills canbe added advantage for the candidate.
The career scope of a technical support job role would be as follows:
From the role of a technical support executive the employee can gain entry in t o a senior technical support officer where then with their excellent performance can move over to a team lead. Being a technical support one can also get to shift to their areas in IT such as programming, technicalsales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being introduced suitable to this role such as customer supportspecialists, help desk analysts, help desk manager and lot more.
However, number of companiesthat are recruitingtelephone executive with great pay packages and benefits. There are a number of technical support jobopportunities are available for computer graduates which can be perfect match for your skills to grow in future.
A technical support professional pay varies according to experience and location, as well as areas of specialty and expertise. The salary for technical support would be Rs 12000 to Rs 15000 Rs.
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