A US based research firm is predicted that India's IT services industry will lose 6.4 lakh "low-skilled" jobs to automation in the next five year. According to the research, IT industry worldwide would see a net decrease of 9% in headcount, or about 1.4 million jobs, with countries like the Philippines, the United Kingdom and the United States also taking hits.
The study forecast that automation will have impact on BPO and infrastructure management space as the industry employs 3.7 million people. However low-skilled" jobs will fall by 30%, "medium-skilled jobs will increase by 8% and high-skilled jobs will rise by 56%. While low-skills are defined as those that follow a set process and are repetitive and do not require much in the way of educational qualifications, medium skills require human judgment in the process and high-skilled jobs require creative problem solving, analytics and critical thinking.
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